INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Colors, texture and patterns may vary. 

Our concrete work is all individually hand cast from rubber molds. Colors are integrally mixed into the concrete and results in each piece being unique. Natural voids occur during casting and some pieces will have bubbles on the surface.

Can i customize?

 

Color, Yes. We have few shades of colors that we prefer to work with. you can mix and match.

But Shape, NO. The shape is formed by the molds we have. We do not change shape unless it is a bulk purchase of at least 30 units.

How long will my order take to get to me?

Item(s) in stock usually dispatched in 2 days and delivered in 3-5 days in Dhaka. Outside Dhaka may takes 5-7 days. 

Since many of our products are made to order, we may require a 1-2 weeks processing time. Once we have it ready to go, we’ll send you a confirmation email with tracking info.

How should I clean the concrete?

Do not submerge in water. Wipe clean with mild soap and water.

Do you make custom products?

Sometimes. Generally, the custom projects we take on are for resorts, hotels, restaurants, or other brands. If you have a project in mind, please email us at concrete.beyond@gmail.com with the general idea and desired quantities, budget, and timeline. 

Will you restock items indicated as “out of stock?”

Yes, it will. Usually it takes 1-2 weeks to restock requested item(s). But you can always contact with us, so that we can prioritise it for you. 

Are the concrete products food safe?

The sealer we use on our concrete is latex based and we don't recommend using these for food contact.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS